Terms

Acceptance of these terms

By creating an account or otherwise using Redline, you agree to these terms. If you don't agree with them, please don't use the product — get in touch first if you'd like to talk through a specific concern before deciding.

Description of service

Redline is a renewal command centre built for independent insurance brokerages. It runs on three principles that don't change, stated here exactly as they are on our About page:

Human approves everything. Every draft — a chase email, a letter, a query to an insurer — waits for a real person to click Approve. Always.

Boring reliability over flashy features. A renewal command centre has one job: don't let anything slip. We'd rather ship something dependable than something impressive that breaks.

Your data is yours. Export everything, any time, no questions asked. It's your client book, not ours.

Your responsibilities

You're responsible for keeping your own login credentials secure, and for what happens under your account as a result of failing to.

Redline enforces one rule at the product level, not just as a suggestion: nothing AI-drafted or template-drafted is ever sent without a real person clicking Approve first — the server enforces this independently of the browser, on every single item, every time. Redline drafts; a human on your team decides.

Data ownership

Your brokerage's data belongs to your brokerage, full stop. Every client, policy, renewal, task, claim, communication, and stored document is yours to export, in full, any time — while you're using Redline or after you leave. We don't hold it hostage, and we never claim ownership of it.

Limitation of liability

Still open — not yet decided: This section has deliberately been left entirely blank. Limitation-of-liability language carries real legal consequences and genuinely needs a qualified lawyer's judgement for your specific jurisdiction and circumstances — there is nothing in this project's own established facts to safely draft it from, so nothing has been drafted here.

Changes to these terms

Still open — not yet decided: A reasonable, commonly-used default would be: existing customers are notified by email before a material change to these terms takes effect. That's suggested here as a starting point, not yet a decided company policy — the product owner still needs to actually choose, and commit to, a real notice policy before this is genuinely in force.